Terms of Service (abhealthhub.com)
Effective date: 27.02.2026
Website: abhealthhub.com
Operator: AB Health and Wellness Limited, trading as “Annie Barr Health & Wellbeing” / “AB Health Hub” (“we”, “us”, “our”)
Contact email: annie@anniebarr.com
Address: Metropolitan House, Long Rigg Road, Gateshead NE16 3AS

1) About these Terms
These Terms of Service (“Terms”) govern your use of abhealthhub.com, including purchases of physical products made through the website. By using the website or placing an order, you agree to these Terms.

2) Eligibility
You must be at least 18 years old (or have a parent/guardian’s permission) to place an order. If you are buying on behalf of an organisation, you confirm you have authority to bind that organisation.

3) Accounts and security
If you create an account, you are responsible for maintaining the confidentiality of your login details and for activity under your account. Please notify us immediately if you suspect unauthorised access.

4) Product information and availability
We aim to ensure product descriptions, images, pricing, and availability are accurate. However:
Images are illustrative and packaging may vary.
We may correct errors (including pricing) and update listings at any time.
Availability may change without notice.

5) Orders and contract formation
An order is an offer to purchase. A binding contract forms only when we accept your order by sending an order confirmation and/or dispatch confirmation. We may decline or cancel orders (for example, due to stock issues, suspected fraud, or pricing errors). If payment has been taken for a cancelled order, it will be refunded.

6) Prices, payment, and taxes
Prices are shown in [GBP/EUR] and include or exclude VAT as stated at checkout. Delivery charges (if any) are shown at checkout.
Payment must be received in full before dispatch. We use third-party payment processors; we do not store full payment card details.

7) Promotions and discount codes
Discount codes are subject to the terms stated at the time they are offered and may be withdrawn at any time. We may refuse a discount code where misuse is suspected.

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8) Returns Policy (Defective Products Only)
At Annie Barr Health & Wellbeing, we take great care to ensure our products arrive in excellent condition. Due to hygiene, safety, and product integrity reasons, we do not accept returns or offer refunds for change of mind, incorrect orders, or unwanted items.

8.1 Returns accepted only for defective products
We will only accept a return, replacement, or refund if the product you receive is defective, damaged in transit, or faulty on arrival.

8.2 Reporting a defective product (14 days)
If you believe your product is defective, you must contact us within 14 days of delivery.
Please email annie@anniebarr.com with:
Your full name
Order number
A short description of the issue
Clear photos or video evidence showing the defect (including packaging if relevant)
Once we receive your request, we will assess the information and confirm the next steps.

8.3 If your item is confirmed defective
If we confirm a defect, we will offer one of the following (depending on stock and the nature of the issue):
A replacement product, or
A refund, or
An appropriate partial refund (where applicable)
Where a return is required, we will provide instructions on how to send the item back. Return shipping costs for confirmed defective items will be covered by us (or reimbursed upon proof of postage), unless otherwise agreed in writing.

8.4 Items not eligible for return
We do not accept returns for:
Change of mind or personal preference
Incorrect selection (e.g., ordering the wrong item)
Items that have been opened, used, tampered with, or are not in original condition (unless defective)
Normal wear and tear or damage caused by misuse, accidental damage, or failure to follow instructions

8.5 Processing time for refunds
Approved refunds will be processed back to the original payment method. Please allow your payment provider time to apply the refund to your account.
This Returns Policy does not affect your statutory rights.

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9) Delivery
Delivery destinations, charges, and estimated delivery times are shown at checkout. Delivery dates are estimates and may vary due to carrier networks and events outside our control.
(For more detail, please see our Delivery Policy.)

10) Health and wellbeing information disclaimer
Any content on abhealthhub.com is for general information and educational purposes only and is not a substitute for medical advice, diagnosis, or treatment. Always seek advice from a qualified healthcare professional regarding any medical condition or health concern.

11) Acceptable use
You agree not to misuse the website, attempt unauthorised access, introduce malware, or interfere with the normal operation of the website. We may suspend or terminate access for breaches.

12) Intellectual property
All content on the website (including text, images, branding, and product information) is owned by or licensed to us. You may not copy, reproduce, or distribute it without written permission, except for personal, non-commercial use.

13) Third-party links
We may link to third-party websites. We are not responsible for their content, policies, or practices.

14) Privacy and cookies
Our Privacy Policy and Cookie Policy explain how we collect and use personal data. These form part of these Terms.

15) Limitation of liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
Subject to that, we are not liable for indirect or consequential losses, or losses outside our reasonable control. Our total liability for any claim will not exceed the amount paid for the relevant order, except where law requires otherwise.

16) Events outside our control (force majeure)
We are not responsible for delays or failures caused by events beyond our reasonable control (including carrier delays, severe weather, strikes, or supply disruption).

17) Changes to these Terms
We may update these Terms from time to time. The version posted on the website applies at the time you use the website or place an order.

18) Governing law and disputes
These Terms are governed by the laws of [England & Wales / Northern Ireland / Republic of Ireland — choose one], and the courts of that jurisdiction will have authority, subject to any mandatory consumer protections that apply.

19) Contact
Email: annie@anniebarr.com

 

Delivery Policy (abhealthhub.com)
Effective date: 27.02.2026
Contact: annie@anniebarr.com

1) Delivery destinations
We currently deliver to: [UK / Ireland / EU / Worldwide — specify].
If your destination is not available at checkout, please email us.
2) Processing times
Orders are typically processed within [1–3 business days] (excluding weekends and public holidays). During peak periods, processing times may be longer.
3) Delivery options and estimated delivery times
Delivery options and estimated delivery windows are shown at checkout. These are estimates and may vary due to carrier networks and local conditions.
4) Delivery charges
Delivery charges are displayed at checkout and vary by destination and order size/weight.
5) Tracking
Where tracking is available, we will email tracking details once your order is dispatched.
6) Address accuracy
Please ensure your delivery address is accurate and complete. If an order is returned due to an incorrect or incomplete address, you may be responsible for redelivery costs.
7) Customs, duties, and import taxes (if applicable)
For deliveries outside [UK/Ireland], you may be responsible for customs duties, import taxes, and clearance fees. These charges are set by your local authorities and are not controlled by us.
8) Lost, delayed, or damaged deliveries

If your order is delayed, appears lost, or arrives damaged:
Email annie@anniebarr.com with your order number.
For damaged deliveries, include photos of the parcel, packaging, and items.
We will work with the carrier to investigate and provide an appropriate resolution where applicable.

9) Returns (defective products only)
For returns relating to defective, damaged-in-transit, or faulty-on-arrival items, please refer to the Returns Policy (Defective Products Only) in our Terms of Service and contact annie@anniebarr.com within 14 days of delivery with the required evidence.