At Annie Barr Health & Wellbeing, we take great care to ensure our products arrive in excellent condition. Due to hygiene, safety, and product integrity reasons, we do not accept returns or offer refunds for change of mind, incorrect orders, or unwanted items.

1) Returns accepted only for defective products

We will only accept a return, replacement, or refund if the product you receive is defective, damaged in transit, or faulty on arrival.

2) Reporting a defective product

If you believe your product is defective, you must contact us within 14 days of delivery.

Please email us with:

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• Your full name

• Order number

• A short description of the issue

• Clear photos or video evidence showing the defect (including packaging if relevant)

Once we receive your request, we will assess the information and confirm the next steps.

3) What happens if your item is confirmed defective?

If we confirm a defect, we will offer one of the following (depending on stock and the nature of the issue):
A replacement product, or

A refund, or
An appropriate partial refund (where applicable)

Where a return is required, we will provide instructions on how to send the item back. Return shipping costs for confirmed defective items will be covered by us (or reimbursed upon proof of postage), unless otherwise agreed in writing.

4) Items not eligible for return

We do not accept returns for:

 

• Change of mind or personal preference

• Incorrect selection (e.g., ordering the wrong item)

• Items that have been opened, used, tampered with, or are not in original condition (unless defective)

• Normal wear and tear or damage caused by misuse, accidental damage, or failure to follow instructions

5) Processing time

Approved refunds will be processed back to the original payment method. Please allow your payment provider time to apply the refund to your account.

6) Contact us

If you have any questions or need to report a defective item, contact us at: annie@anniebarr.com